We guarantee your 100% satisfaction, we make sure each of our items are carefully handled and in great condition before we ship out. So we don't offer returns & exchanges at this moment. 

We only offer refunds if you cancel your order within 24 hours of placing the order. Please make sure to cancel your order within 24 hours if you want refunds. 

However, we want to ensure your peace of mind and provide you with a delightful shopping experience. That's why we offer a Lifetime Repair Service, Jewelry Protection Plan and a 30-Day Quality Warranty. Please visit our warranty page for additional details.

Each custom product is made specifically to your specifications and as a result, your orders can't be modified, cancelled or returned. 

For any further questions please email: info@koanga.store

By purchasing from www.koanga.store, you accept and agree with these terms and conditions.