I really adore Koanga’s jewelry! The quality is always excellent and their jewelry really sparkles whenever the light hits it. Looking forward to purchasing more products from you all!
Hi Channing,
Thank you for your honest review! We are so happy you love your new jewelry pieces. Thank you for choosing us and shopping with us again!
Best Regards
Koanga Team
Gorgeous but the chain won’t fit into the charm because of the clasp
Hi Nicole,
Thank you for your honest review. We are so sorry to have heard that. We have contacted you through email and are awaiting your return package. Once we receive it, we will ship out the new necklace to you.
Thanks,
Koanga Team
Absolutely loved it
Hi Shaneese ,
Thank you for your review! We are so happy you love your custom necklace! Thanks for shopping with us.
Best Regards
Koanga Team
I ordered a size 8 and I have a small wrist, the bracelet is too small and does not fold around your wrist like a normal bracelet should in order to fasten it. I was afraid it would break trying to get it to even wrap around my wrist to try it on. I reached out to the company via email to see about returning it or exchanging it for the size 9 and still haven’t heard back from them.
Hi Sharlethia,
Thank you for your honest review! We have contacted you via email to exchange for your bracelet. We have also sent you the return label and are currently awaiting your return package. Once again, we appreciate your choice to shop with us!
Best regards
Koanga Team
Love it! Saving it for my grandchild for Christmas.
Hi Donna,
Thank you for your review! We hope your grandchild would love this cute hello kitty necklace! Thanks for shopping with us.
Best Regards
Koanga Team
Didn’t realize my wife have the neck of a NFL linebacker, just kidding, but it was a little smaller than expected is there any possible way to exchange for bigger size. It is a beautiful piece, just need it to be a little longer
Hi Kevin, Thanks for your review! we reached out to you a couple of days ago through email. Please get back to us if you received our message. We can assist you with exchanging for a longer chain. Thanks.
Koanga Team
I love this necklace I got the matching bracelet and it is so pretty
Hey Sheena,
Thank you so much for taking the time to leave us a review. We are thrilled that you love the bracelet and necklace!
Best Regards
Koanga Team
just love it! exactly what I wanted and looks amazing on me! Thank You
Hi Michele, Thank you for taking the time to leave us a review. We are so happy that you love your kitty necklace! Koanga Team
The chain is so small looks like a choker around my neck. Too busy to go through the return or exchange process so waste of money for me.
Hi Cornetta,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced with the size of the necklace chain. We understand how important it is for our customers to have a pleasant shopping experience.
Rest assured, we have already reached out to you via email to discuss the return or exchange process. Our goal is to make it as fast and easy as possible for you. Your satisfaction is our top priority, and we want to ensure that you are happy with your purchase.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you and find a solution that meets your needs.
Thank you for choosing us. We truly value your support and look forward to resolving this matter to your satisfaction.
Best regards,
Koanga Team
Shipping faster then first order I love everything about them and our chains
Hi Tamars,
Thank you for your fantastic review! We're thrilled to hear that you love everything about our products, and we're delighted that the shipping was faster this time. Providing a positive shopping experience for our customers is always our top priority.
Your satisfaction means the world to us, and we truly appreciate your continued support. If you ever have any more feedback or need assistance, don't hesitate to reach out. We look forward to serving you again soon!
Thank you once again for being a valued customer. Have a wonderful day!
Koanga Team
Necklace is excellent quality and I love it! If you release one in rose gold, I will buy again! :)
Really excited to wear this out!
Hi Channing,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love the necklace and find it excellent in quality. We truly appreciate your support and enthusiasm.
Regarding your suggestion for a rose gold version, we'll definitely take that into consideration! Our team is always looking for ways to expand our collection and cater to our customers' preferences.
Once again, thank you for choosing our necklace, and we hope you enjoy wearing it out! If you have any more feedback or questions, feel free to reach out. Have a fantastic day!
Koanga Team
Nice anklet but too big
Hi Tee,
Thank you for your review.
Best. Koanga Team
I purchased 2. One for my daughter and one for myself. The 16" is shorter than expected. It is tight around our neck.
Hey Tanesha,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the length and fit of the 16' necklaces you purchased for yourself and your daughter.
We appreciate your understanding, and we're pleased to inform you that we have contacted you to arrange an exchange.
We will be exchanging your 16' necklaces for two 20' necklaces to ensure a comfortable fit for both you and your daughter, as we have agreed upon through email.
Your satisfaction is our top priority, and we're grateful for your review. Should you have any further concerns or questions, please don't hesitate to reach out to our customer service team. We look forward to providing you with a delightful experience.
Thank you once again for choosing our product, and we hope you and your daughter will enjoy your new 20' necklaces.
Best regards,
Koanga Team
Ordered on the 12th, received the 26th. Had a minor hiccup with payment which was confusing and probably on my end. Communication through Email was good. I was skeptical about the legitimacy of the site, but my item iced out Hello Kitty and Chain arrived and I love it! I almost want to keep it for myself. -Thanks
Hi MEG,
Thank you for taking the time to share your feedback regarding your recent order. We sincerely apologize for the delay in shipment and any confusion caused during the payment process. We understand the frustration this may have caused and we appreciate your patience and understanding.
We would like to assure you that we have taken your feedback seriously and have addressed the issue that led to the late shipment. We experienced a temporary shortage of the 10mm chain, which resulted in the delay in shipping out your package. However, we are pleased to inform you that we have replenished our stock of the hello kitty and chain, and we are now able to ship it out within one day.
We are thrilled to hear that your item, the iced out Hello Kitty and Chain, has arrived and that you love it! Your satisfaction is our utmost priority, and we are glad that our product has met your expectations.
Once again, we apologize for any inconvenience caused and appreciate your trust in our brand. Should you have any further questions or require any assistance, please do not hesitate to contact our customer service team. We are here to assist you in any way we can.
Thank you for choosing our products, and we hope you continue to enjoy your new Hello Kitty and Chain.
Best regards
Koanga Team
The. Compliments I got on this piece yess just waitin on my bracelet 😍
Hi Rina,
Thank you for your enthusiastic feedback! We're thrilled that you find our product beautiful and have received compliments on it. We understand your anticipation for the matching bracelet and assure you it's on its way. We appreciate your support and can't wait for you to enjoy the complete set!
Koanga Team
Dope piece, I’ll def will be back for more stuff. Love love love it
Hi Rina,
Thank you for your awesome feedback! We're thrilled that you love our piece and appreciate your support. We look forward to serving you again in the future and providing you with more dope products. Stay tuned for new arrivals!
Koanga Team
Very nice quality. Looks better than the picture in person.
I can not get the clasp to open on my necklace.
Diamond,
Hi Diamond,
We reached out to you via email and sent you the video demonstrating how to open the clasp. We appreciate your honest review and thank you for choosing to shop with us!
Best regards,
The Koanga Team.
Infinity love Set (Necklace or Bracelet or Earrings)
I love the necklace i got compliments on it a lot. The heart pendant did break me out so i had to stop wearing everyday. And my earrings were beautiful but one of them did break so i cant wear them anymore. But the set is beautiful but u have to wear them occasionally its not everyday jewelry
