The time to receive your items is the processing time + shipping time. For customized items shipped to US addresses, this is 3-4 weeks. During times of high order volume this may be extended 1-2 weeks. Continue reading for other types of items.

All orders will receive full tracking information via email. Please allow 3-7 business days for regular non-customized orders and 2-3 weeks for customized orders to be processed.

Some items have ONE Day Shipping Time (with 2 days Processing Time), please see the product description to see if the item has this feature

Once the order has been processed, shipping takes about 3-5 days for DOMESTIC orders and 5-15 days for INTERNATIONAL orders depending on the country. All Domestic orders are shipped through USPS or UPS. Please contact us to request Express Shipping if needed. We are shipping worldwide.

Regular non-customized domestic US orders usually take 5-10 business days to arrive. During the peak season (Christmas & Public Holidays) we cannot guarantee the delivery time.

**To ensure that your package is properly delivered and that you receive your package within the time frames please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information is critical for ensuring timely delivery. 

We are not liable for lost, damaged, or stolen items during shipment and delivery. We are not required to refund, re-send, or replace lost, damaged, or stolen items during shipment and delivery. You can purchase shipping insurance through Route on our Add to Cart page, who will be responsible for handling your insurance claim.

TO PURCHASE SIGNATURE REQUIRED SHIPPING AT $3 ADDITIONAL COST select the “SIGNATURE CONFIRMATION” option at checkout. 

A PO BOX address is unacceptable at this time, please take that into consideration when entering delivery information.

This usually happens in a situation when no one was present to accept the package when the carrier attempted delivery. You need to contact your local post office and request re-delivery.

1) Koanga's material: We are proud of the jewelry we make. We only use the highest-quality metals to create jewelry. 

2) Koanga's experience: We specifically design our jewelry to make you feel beautiful, whenever and wherever you wear it. 

Our jewelry is made using a variety of materials including  925 sterling silver, gold plating, stainless steel , brass and copper. Each gold plated piece made by us is 100% real gold plated. Our Gold plated items are made with a thin layer of gold that is bonded onto the base metal. We also offer solid gold items. You can reach out to us to customize the item for you.